Voice over Internet Protocol (VoIP)

VoIP Support

• Alerts
• VoIP Customer Service
  • 716-645-3542
  • CIT Help Desk
  • Service Change Requests
• Frequently Asked Questions

Training Tools

• VoIPTrainer
  • Access, Account registration, Activation and Password Reset Instructions
  • New users need to register and activate an account
• VoIP Phone Quick Reference Updated: 3/31/08
  • Provides information for
    • Performing Basic Call Functions, Default Passwords and Voice Mail
    • CallManager User Interface
    • Personal Address Book, Fast Dials, Speed Dials and Abbreviated Speed Dials
    • Dialing Instructions / At a Glance
• VoIP Voice Mail Menu
• Dialing Instructions
• Cisco Tutorials and User Guides
  • 7941G, 7941G-GE
  • 7961G, 7961G-GE
  • Cisco User Guides

CallManager User Interface

• The CallManager User Interface can be used to access additional VoIP telephone features

Telephone Models

• Phone offerings that are being installed throughout the campus.

Services

• Voicemail to Email forwarding

Customer Satisfaction Surveys

• Departmental Coordinator Satisfaction Survey
• Customer Satisfaction Survey

Feedback

• Email comments and questions to: voip-feedback@buffalo.edu

Project Information

http://voip.buffalo.edu/
Last Updated: 22 Aug 2008

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